FAQ

Frequently asked questions

Where do you deliver?

We deliver to all seven emirates: Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. See our Shipping Policy for delivery times and charges.

Can I pay cash on delivery?

Yes. You can pay the courier in cash when your order arrives. Available payment options are shown at checkout.

How will I know my order is confirmed?

We confirm orders by phone or WhatsApp before dispatch, so please make sure your phone number is correct.

Can I return a product if I change my mind?

We do not accept returns or offer refunds for change of mind, or if the wrong product, colour or size was ordered by mistake. Please review your order carefully before checkout.

What if my order arrives damaged, defective or incorrect?

Contact us within 24 hours of delivery with your order number and a clear, continuous, unedited unboxing video. Once approved, we will send a free replacement at no extra delivery cost. Full details are in our Return, Replacement & Refund Policy.

Do I need to record an unboxing video?

Yes, we strongly recommend recording a video when opening every parcel, starting before the package is opened. It is required for any replacement request.

Are your products suitable for sensitive skin?

Please check each product's description and ingredients. We recommend a patch test before first use, and consulting a doctor or dermatologist if you have a skin condition, allergy, or are pregnant.