Refund policy

Returns

We want you to be happy with your purchase. You can request a return within 7 days of receiving your order.

To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase.

Damaged or wrong items

If your item arrives damaged, defective or is not what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no extra cost to you.

Non-returnable items

For hygiene reasons, items that have been used for food preparation, as well as clearance and sale items, cannot be returned unless they arrive damaged or defective.

How to start a return

Contact us through our Contact Us page with your order number and the reason for the return. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will let you know if the refund is approved. Approved refunds are made to your original payment method within 5 to 10 business days. Original delivery charges are not refundable unless the item was damaged, defective or incorrect.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.